花蓮統茂渡假莊園 (Hualien Toongmao Resort)

此次旅遊到了飯店準備辦理入住，卻被飯店櫃檯告知訂房網取消我的訂單，好在飯店人員幫我處理，訂房網讓我留下不好印象，這次飯店房間床鋪上有髮毛，衛生真的讓我嚇一跳，整晚睡不安穩，下次真的會從新考慮考慮

臨時起意到花蓮一晚訂到莊園，內部與圖片100%相符，美中不足的是停車位比較沒有規劃與引導； 莊園內很多小東西可以玩，也有羽球、飛鏢等設施可以親子同樂，早餐自助吧也豐富，有在用心經營的莊園，很推薦喔!

I am writing to formally complain about the extremely disturbing and unacceptable experience my family and I had at 花蓮統茂渡假莊園 HUALIEN TOONGMAO RESORT. Our stay was completely ruined due to a massive issue with unbearable noise coming from the bathroom drain, which made it impossible to rest. Given the severity of this issue and the hotel’s failure to resolve it, I am demanding a full refund for my booking. The Main Issue: The Bathroom Noise Nightmare • At 11:00 PM, an incredibly loud, disturbing noise started coming from the bathroom drain every time our neighbors used their water taps. • The noise was so intense and terrifying that it echoed through the room, making it impossible to relax. • I immediately went to the reception to report the issue, and a staff member was sent to my room. Hotel’s Response: No Solution, No Help • The hotel staff recorded a video of the noise themselves, acknowledging how bad the problem was. • However, they told me outright that nothing could be done to fix it. • I also recorded my own video, which clearly captures how unbearable the noise was. Severe Impact on My Family’s Stay • At 11:30 PM, the staff entered our room to inspect the issue, waking my child and further disrupting our night. • My wife, whose birthday we were supposed to be celebrating, was left feeling exhausted and frustrated due to the ongoing disturbances. • The noise continued throughout the night, making sleep impossible. Unacceptable Service & Request for Full Refund This experience was beyond unacceptable. A hotel’s basic responsibility is to provide a quiet and comfortable environment, but instead, we were subjected to a night of relentless noise and frustration. The hotel: 1. Failed to provide a livable room due to the unbearable bathroom noise. 2. Failed to resolve the issue despite acknowledging the problem themselves. 3. Ruined our entire stay, causing us significant stress and inconvenience. Because of this, I am demanding a full refund for my booking. I expect an immediate response confirming the refund and an acknowledgment of the serious failure in service. Thank you for your prompt attention to this complaint.

備品要錢國旅不ok

入宿時，團購入宿，吵雜，關門聲音很大沒有提供礦泉水，房間只有水瓶，需到走廊裝水。早餐加購，380元，買一送一，價格合理。

本來看飯店評價很兩極～很怕會踩雷！但是～其實～真的還不錯！價格很平價～所以要求也不高～cp值滿高的！

房間整體很舒適空間也很大，莊園景觀很漂亮，蓮花池夜晚滿漂亮，停車也很方便

是乾乾凈凈的，吃飯有點不方便！其他還不錯！停車位如果滿房的情況下應該是不夠，另外離鐵路不遠，仔細聽會有火車通行的聲音！

酒店位置雖然有點遠離市區，但是開車十分鐘以內可以到達熱鬧的街拍，餐飲丶購物⋯⋯等等購物活動皆能滿足. 酒店環境清靜丶停車方便丶服務人員親切、設施雖說不是十分新穎，但是整齊清潔，CP值高.

適合全家出遊住宿的好飯店，設施齊全，地理位置方便